First and foremost: non-payment of rent is unacceptable and will result in late fees and/or eviction.
Thank you for bringing this issue to our attention, we hope to resolve the situation to a satisfactory status.
RE: NOTICES: Notices must be in writing, dated and signed. For example many times a tenant wonˇ¦t support landlord actions and without corroboration a landlord canˇ¦t do anything. Unfortunately, immediate resolution is in many times impractical.
We understand that you have a complaint against noise from an upstairs tenant. Please note that without exact details or log of events your claim is non actionable. Please submit detailed logs of dates, time, and nature of the disturbance; for example loud music at 1 AM on Friday, January 1, 2009.
Please understand that every tenant has rights to dwell in their apartment without landlord interference. Therefore, a landlord is limited in what he can do even when there is a dispute between tenants.
RE: Footsteps and noise during normal daylight hours of 8AM to 11PM: Due to the nature of multi-family apartments; we find it unreasonable to expect single family resident accommodations in multi-family apartments. Unfortunately, tenants are left with the option of moving in these cases.
RE: Confrontation We do not advise confronting other tenants especially if you feel endangered. Furthermore, doing so while in a frustrated state can lead to legal problems.
Subsequently, the following is an outline of the procedure in this case:
RE: Footsteps and Noise during daylight hours of 8 AM to 11 PM: You may inform landlord of the specifics and we can try to determine if such behavior is reasonable and or attempt to reach a compromise with the other tenant. Unfortunately, tenants are left with the option of moving in these cases.
RE: Noise during late night hours between 11 PM and 8 AM: You should inform landlord in writing of the specifics and we can put a stop to this. If such noise is a violation of courtesy regulations then we will send the offending tenant a LEASE VIOLATION NOTICE. If the behavior doesnˇ¦t stop then you must inform landlord in writing again and then landlord will submit a NOTICE TO COMPLY to the offending tenant. If the behavior doesnˇ¦t stop then you must inform landlord in writing again and then landlord will submit a 3 DAY NOTICE to the offending tenant. Eviction proceedings will only commence if an attorney recommends that the case is legally prudent.
Also please remember that you have the option of calling the police when a neighbor is making unreasonable noise during the late hours. Notwithstanding a police report, it would be impossible for a landlord to enforce courtesy regulations in multi-family apartment buildings.
--> Lastly, we understand you have been frustrated; however we must inform you that IT IS NOT OK to call my daughter's telephone number regarding building matters. You are hereby notified that if you continue to call her number then you will be in violation of your lease. The only contact for apartment building matters is: