Opinions of a non-Floridian: Don't credit the tenant. If you do, he'll demand retroactive credits for this that and the other thing. If he gets VERY insistent and sounds like he might move out, maybe credit him a bit to keep him. Or upgrade something in the place to appease him (ceiling fans? new carpeting?). This will increase the appeal/value of your unit too. Get rid of the property manager. This was a big, inexcusable mistake on the PMs part. Suggestion for the future: maybe have (or rent) a window or portable AC to give tenants while waiting for the repair. In Mass. we have to give tenant's space heaters while when the furnace does out.
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