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Re: Washer dies on a Friday afternoon
by CA/OR
on December 12, 2014 @00:05
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Based on the info provided, I'm with Gary. It is not an emergencyl rather it is an inconvenience. Depending on the tenant relationship, you may want to work a compensation deal, which is not to say you bend over for the tenants. Do what is possible in the most timely & cost efficient means.
Build/maintain a secure relationship of trust that things will be addressed in a timely manner but also manage expectations of what is an emergency.
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