Sounds like you have a good case that it was cracked due to misuse by the tenant. Normally, I'd advise weighing how long she's been a tenant and how good, against whether or not to have her pay. but this sounds like her son may be out of control and she needs to know that if she doesn't control him, she has to pay. short version of my cracked toilet story is my tenant gets a clog whenever she is recovering from a medical procedure (only twice in 4 yrs). She gets constipation from the meds. Then when she is unclogged, the toilet gets clogged. The 2nd time, she hadn't mentioned a procedure, but when I was working on the toilet, I was surprised at how dusty the bathroom was and was looking around to check cleanliness when wording on a paper stuck to the wall leapt out at me: "post surgical care". 1st I was mortified at seeing something so private, then realized this is what had happened with the 1st clog 2 yrs prior. So I tried to read the date but then "implants" leapt out at me! She came back in and I couldn't read anything else. But it was so hard for me to keep my "eyes up"! LOL! (apparently, it was dental implants) I hope she is finished with procedures.
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