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DirecTV installed dish & coax w/o permission - Landlord Forum thread 254804

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DirecTV installed dish & coax w/o permission by Christopher D. Stover (FL) on May 6, 2012 @08:55

Fellow landlords,
I'm sure at least one of you experienced this. My tenants transferred their DirecTV service. When DirecTV came to do the installation, they apparently told the tenants they couldn't use the existing coax so they rank new coax on the exterior of the house and drilled it through the exterior brick into multiple rooms of the home! In addition, they mounted the dish on the roof without my permission.

My lease agreement with the tenants specifically states:
Tenant shall not install, create or mount anything to the roof or the exterior of the Premises.

How have others dealt with this? I plan to call DirecTV, but I'm not sure what my desired outcome would be. I think I would have preferred the dish to be mounted on pole vice the roof. I also would have preferred they not run coax on the exterior, but what are the options? Run a whole new set of coax through the walls for DirecTV?
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Re: DirecTV installed dish & coax w/o permission by OK-LL on May 6, 2012 @09:10 [ Reply ]
It's BS that they can't use the existing lines. I built townhouses 5 years ago and the first installer tells me he can't use the existing cables but had to install new -- I insisted he hook up to the existing lines and it worked fine. This is some "policy" the servicer/provider cooked up to justify the install charge. I'd insist DirecTV remove and repair the roof mount and cable instrusion immediately, and then write up install instructions for your tenant. In my town, the installers won't install on any house unless you are the owner or can provide a permission letter from the owner -- my permission letter includes specific install instructions for the installer. Any deviation and we require immediate remediation. Most installer/providers have insurance to cover this damage.
Re: DirecTV installed dish & coax w/o permission by Tabby (GA) on May 6, 2012 @10:52 [ Reply ]
I added a clause to my lease that I make sure they initial that makes it clear that the dish is to be placed on a pole in the yard and they must connect to the coax connection provided on the outside of the house....Penalty is pay for repair of damage.

Learned this the hard way when the installer drilled many holes through the house and ran the coax all over the ground to each room.

Good luck.
Re: DirecTV installed dish & coax w/o permission by LL (CA) on May 6, 2012 @12:50 [ Reply ]
After a nightmare with Directv we have a clause in our lease that says dishes are NOT to be mounted on the house or fences and that they are to be mounted on a stand in the backyard - the tenant has to pay a monthly fee for that.

In the past I had a numbnut tenant who decided to get Directv and the installer drilled holes next to existing holes, ran cables across the front of a newly painted garage causing damage and even slung cable from front to back of house across the roof (completely against code). It took me days of work to get Directv to come out and fix some of the problems. The tenant paid for the rest of the damage to be repaired when she moved.

The tenant represented herself to the dish company as being the owner of the house and even signed a document to say that. When she complained about having to pay for the damage I pointed her to her lease about not making modifications to my house without written authorisation. I told her my contract is with you, if the dish company cost you money, you can sue them, your contract is with them.

You could have new coax installed yourself but that will not guarantee one of these cowboys will not rip it out (like they did to ours) and install their own anyway.
Re: DirecTV installed dish & coax w/o permission by Christopher D. Stover (FL) on May 7, 2012 @16:43 [ Reply ]
Thanks for all your inputs!

MrDan, you stated you use a multiplexer/diplexer outside. I like this idea because it would allow me to utilize the one set of coax already run in the house.

As for everyone else, what have you done? If you have a tenant who wants to install DirecTV, what do you do? Do you let the installer run new coax through the wall? Did you wire the house with two separate runs of coax, one for DirecTV and one for cable TV/internet? Do you use a diplexer as MrDan suggested?

Interested to know what other's solution to this dilemma is. Thanks!
Re: DirecTV installed dish & coax w/o permission by stewmac (PA) on August 5, 2012 @22:29 [ Reply ]
I had the same thing happen with Dish Network. We had cable that ran to two rooms on the first floor. We told the T not to run any additional cable. Well we discovered that they installed two additional cables on the second floor. The cable guy drilled a hole right through the siding and into the window trim in two different bedrooms. He also install a zillion clips with screws all through the siding. The cable ran around the entire house. Who does that. I contacted Dish Network got the run around that a private contractor did the install. So I contacted that guy and he said he did it and it is no big deal. Now have two holes drilled right through the house and so many screws with clips that siding will need to be replaced. I made the contractor put it in writing and will deduct it from the security deposit to replace the siding and repair and replace the window trim. I didn't hire the cable guy the tenant did.
Re: DirecTV installed dish & coax w/o permission by Alan Plutzik (California) on September 17, 2012 @21:35 [ Reply ]
I'm a lawyer. My law firm has brought a class action case against DIRECTV challenging its policy of making attachments on rooftops and in other common areas without obtaining permission directly from the landlord. I would like to talk with you. Please call or email me.

Alan Plutzik

Bramson, Plutzik, Mahler & Birkhaeuser, LLP

2125 Oak Grove Road, Suite 120

Walnut Creek, CA 94596

Telephone: 925/945-0200

Re: DirecTV installed dish & coax w/o permission by Anonymous on May 7, 2013 @21:55 [ Reply ]
Not trying to stir up anything. I am a Directv Dealer and a licensed electrical contractor. The Federal Communications Commission has strict rules that prohibits landlords from using exclusive communication providers (only one provider company allowed), dish restrictions and wiring restrictions that could cause services to be disrupted. I do wall fish rewires but we charge for them. Most satellite companies do not charge for rewiring exteriorly.

Now on the other hand, HD requires Solid copper (SC) RG6, in order to get true high def and dolby digital sound. Copper Clad Steel (CCS) cannot hold the bandwidth that solid copper can. Yes, copper clad does work but if you see them side by side or in my case on a signal meter then you will definately notice the difference. Now RG 59 wire will not carry a digital signal or HD signal whether it's solid copper or copper clad steel. Thanks!
Re: DirecTV installed dish & coax w/o permission by Anonymous on August 3, 2015 @16:21 [ Reply ]
DirecTv has a simple damage claim department. Take pictures, along with a copy of the lease that states no new wires, and submit it to DirecTv. You can get in contact with them through the generic 877 number for signing up for service.
They might try referring you back to the tenant. Don't allow this. They are required to get landlord permission in ANY rental unit before running, drilling, or mounting ANYTHING. Without a permission form on YOUR letterhead, they HAVE to pay for the repair and reinstall. Get a repair estimate before submitting, and force them to use YOUR repair guy. I've seen them send regular techs out to do repairs, and they DO NOT know what their doing in that regard.
Re: DirecTV installed dish & coax w/o permission by michael on December 19, 2015 @05:27 [ Reply ]
Dish and or Direct TV keeps claiming they cant find the accounts of the former tenants without ME having the account # or so they keep claiming
Re: DirecTV installed dish & coax w/o permission by albert griffin (wisconsin) on March 11, 2016 @16:31 [ Reply ]
I was givin permission to. Install direct t.v to my apartment at 1639. Douglas.ave apt.254. In racine wis. By inland properties by katie phone no. 414. 276 9500. My no. Is 262 880 5512
Re: DirecTV installed dish & coax w/o permission by Andrew (Claifornia) on September 12, 2016 @16:16 [ Reply ]
New coax is often needed to be ran because DTV uses very sensitive frequencies through Satelillie transmission that require a very specific manufactured coax specifically for the frequency that transmits the signal. Normal coax found in homes although may be compatible often times will cause pixelation and distortion of image. Most complexes can mount on single dish to provide service to multiple units. I recommend complex owners to have dish wires ran to all units so that in the future your Tennants have the option to add DTV service, this will elleviat your headache, this is a practice most owners do in California. It is all about owning your property and thinking smart, preparing for your tenants to have options. Hope this advise helps.
Re: DirecTV installed dish & coax w/o permission by Anonymous on January 5, 2017 @01:04 [ Reply ]
Most satellite tech's are paid by the job rather than by the hour. This creates an obious incentive for them to get the job done as fast as possible and move onto the next job. I was a tech, manager and quality control inspector for Directv HSP (Home Service Provider), Premier Communication for several years. Premier was a corner-cutting company that did all it could to milk as much profit as they could from DTV until their contract was eventually revoked due to shotty service and repeat service calls. Their tech's went through a month of training but the pay system was again a formula for bad service.
DTV requires that the installer get landlord permission and provide the customer with a site plan before doing any work. If wiring needs to be replaced or installed on the exterior of the building it can be done in a professional manner. In vinyl siding, the cable-clip screws should come in from the underside of the siding (so if removed the hole is just another air vent or they could even use the existing air vents), the cable can be neatly tucked under the siding using the corner flanges or at the top of the siding. Or, when possible, the cable can simply come into the building at one spot and be run through basement or crawl space, then fished into the walls. There are a lot of possibilities to make the cable inc=visible and to cause negligible "damage" to the building. Any roof penitration through a shingled roof is required to be done using "Bishop" tape (mastic) that actually coats the screws with a rubber like substance as they are installed. If the dish is removed later, the "foot" is left, along with the mastic and your shingles will wear out long before any leak develops. Steel and rubber roofs should never be penetrated unless done by the roofing system installer so not to void your warranty. Done right, a dish installation will not cause any damage to your property but installers that are paid by the job have little incentive to do it "right".
During my short time as an installer followed the rules but I made a lot less money because of it as there were other installers doing twice the installs as I was able to get done.
Now that DTV has taken over the HSP's in most areas the quality control is better because one more greedy middle man was removed (like Premier Communications from OKC, OK) but the pay system has not changed.
My advice to landlord would be to have one dish installed and RG6 cable swept to 3GHz run to every room and terminated to a central communications box. If a tenant wants a different satellite service in their unit, require any new dish to be installed on a pole in a designated area (with an unobstructed view of the southern sky). Then make sure every new tenant understands your policy. It might cost a bit to run the cable but you will then be covered under FCC OTARD rules and won't have to worry about damage and having unqualified, untrained people drilling holes in your siding!
If you run a complex you might want to consider an MDU system and high-speed internet for your tenants. You can pay for the system and provide an incentive to attract quality tenants who you want as renters.

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