Re: technician trouble - Landlord Forum thread 349474

Re: technician trouble by MrDan on November 30, 2016 @12:09

If you breakdown the charges using the Appliance Bluebook reference;

Service and Diagnostic charge... $89-$125
Replacement control board (repaired/new)... $160-$265
Labor cost... $145-$200

Total repair cost... $394-$590

$420 does not seem unreasonable.

The tech has no duty to provide you with his receipts. Most repair techs do provide a breakdown of service cost, diagnostic cost, labor cost and parts cost which seems was supplied, along with the damaged parts.
Some repair techs will wave the service charge if the repair is authorized at time of service call, some will up-charge for lack of parking or travel distance.

Refusing to pay for service is a crime and you would likely wind up in court. If you truly feel you were overcharged, best to pay by credit card and dispute the charges later.

Every landlord should have a record of each appliance, including serial numbers, repair records, age, warranty, etc. Every landlord should plan to have a list of prescreened service companies to call before there is a need.

I would have questioned why you were not offered the choice between a new control board and repair of the old control board and warranty information.

You can complain to the Better Business Bureau.

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