Re: choosing a property manager - Landlord Forum thread 356882

Re: choosing a property manager by anon (CA) on April 18, 2018 @14:35

Maybe you could briefly outline your 'systems' to help her out.
I do residential property management for an in-law. I turn down lots of potential applicants before we get to the 'fill in the application and pay $20' stage. I try to stay ahead of trouble and always thank tenants for calling or texting me for maintenance and problems. I get a repairman in as soon as I can when tenants call. It's only two houses now, single family. I am nice to repairmen and pay ASAP with thanks to them. I am fortunate to have one good 'handyman' now. I make multiple calls if I need to for service on a Saturday. For a Sunday problem, I ask if they can deal with it and tenants are fine with that so far. To sum, I feel like I act like a customer service manager, not an adversary. (Except with next-door neighbors who are jerks. That's my weak spot.) I charge 10% a month and $300-$500 for new tenant screenings. I use a contract, even with in-laws. I don't do any shenanigans with skimming money for repairs. Call a handful of managers and ask for a copy of their agreement. Then a very big problem is nailing down WHO is actually doing the hands-on management. These real estate companies are sharks.

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