Or did they, but the issue needed addressed immediately to prevent further damage?
My tenants are advised to contact me for ANY and ALL repairs. They can call or text my Google Voice number, which I can change the settings for and have all incoming calls/texts go to my business partner if I am out of town. If there was an emergency repair and they couldn't get in touch with myself or my business partner, I would cover the costs. If it was something that could have waited, I would cover the costs and advise them on what to do in the future.
He didn't think to contact us. From what I understand it was just a leaking sink/faucet so something to catch the water until repair should have sufficed. What we're doing is reimbursing him half the repair costs- he got a very nice upgraded faucet and he pays rent on time. We are very clear during lease signing and other times to always contact us first, email, phone (always rings) or text.