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One way to reduce lockouts is only have a deadbolt with a key, not a locking door knob. That way, you can only get locked out of you had the keys when you left. One of the first things I do when I buy a property is get rid of locks that can be locked, and then just close the door. Having said that, I have had people lock their keys in the car, and then need access to their apartment. Or their kids that came home and could not get in, because their parents were working late. I unlocked their door for free. At some point, LLs need to understand that in order to have great tenants, who stay a long time, you need to have good customer service. Without good customer service, you get less quality renters, and they leave your place sooner. I do a lot of maintenance that I could either defer to the tenant, or charge for. Including clogged toilets, kids breaking windows, picking up litter items, lock outs, etc. So, doing what may be legal isn't necessarily right. Remember who your customer is, it will go a long way towards profitability.
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