Re: Tenant's Complaint About Other Tenant - Landlord Forum thread 269172

Re: Tenant's Complaint About Other Tenant by Joe on October 18, 2012 @22:01

Talk about bad advice. Ignoring a problem is never an optimal way to run your business.

There is such a thing as quiet enjoyment which tenants have a right and responsibility to in just about every jurisdiction. If you have a tenant who is breaching that and you do nothing after being informed, a court may find that you breached your contract with the tenants who are bringing up the issue.

As for the smoking issue, the legal trend against environmental tobacco smoke has been quite clear in recent years. Courts and statues have been coming up against it more and more as time progresses.

It's in your best interest to always address complaints brought to your attention. Even if the complaints become excessive or are in bad faith, address them as such.

My advice would be to first have a verbal discussion with the other tenant to gather more details which you can use to make a decision on how to proceed. It never hurts to follow-up with written communication but some informal discussion sends the signal to your tenant that you are actively engaged in the property's best interest while not seeming cold and robotic.

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